SHIPPING + RETURNS

I am a one-woman show and while I make every attempt to ensure each of my products are to perfection, I am human and humans make mistakes. I take a lot of pride in all of my handmade items, so if your item is not to your expectation or if there is a problem, the return policy is outlined below.

SHIPPING + LEAD TIMES

Orders ship via USPS Flat Rate, Priority Mail or UPS and FedEx at this current time. New shipping options will be made available soon. Large items, such as tables, and other bulk items will ship freight, and shipping costs will be worked out with the shipper and the client.

• If your order includes READY TO SHIP items, this means they're available in-house and will ship out within the next 2-3 business days. Specific processing times are listed on each product.

• Cutting boards and other small wood items will ship out within 1 week of order. Retail orders ship 3-5 business days after our receipt of your order. This includes crafting, packaging and labeling.

• Current lead times for tables and furniture are about 4-6 weeks until shipping or local delivery. For custom and wholesale orders, please contact me for current lead times for delivery. Updates will be given via email.

DAMAGES + EXCHANGES

If your order was damaged in the mail, please email (1) a photo of the damaged product, and (2) a photo of the package as you received it to sophia@amenaturals.com. Please include your order number in your email and I will make every reasonable effort to accommodate your exchange. 

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at sophia@amenaturals.com

Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted for return. Due to the nature of some of our products, I will not be able to accept some items as returns, but I can accommodate you in exchange or refund if you are not completely satisfied. 

PICK-UPS + DROP-OFFS

To forego shipping costs and to pick up your order locally (Newburgh, NY), please email me PRIOR to placing your online order.

Local drop-offs are available within NYC and the lower Hudson Valley for a delivery fee of $50.