SHIPPING & RETURNS

As a one-woman show, while I make every attempt to ensure each of my products is perfect, I am human, and humans make mistakes. I take great pride in crafting each piece by hand. If something isn’t quite right, I’m here to help.

Shipping & Lead Times

• Ready-to-Ship Items: Dispatched within 2-3 business days.

• Small Wood Items: Ships within 1 week.

• Furniture + Tables: Current lead time, 4-6 weeks.

• Custom/Wholesale Orders: Please contact me for current timelines.

Orders are shipped via USPS, UPS or FedEx. Large items may ship freight; shipping costs will be coordinated with you.

Damages & Exchanges

If your order arrives damaged:

• Email photos of the damaged item and packaging to sophia@amenaturals.com.

• Include your order number.

I replace items if they're defective or damaged. Items must be in original condition. Some products may not be eligible for return due to their nature, but I'm committed to ensuring your satisfaction.

Local Pickup & Delivery

• Local Pickup: Available in Newburgh, NY. Please email me before placing your order.

• Local Delivery: Offered within NYC and the lower Hudson Valley for a $50 fee.